Privacy Policy

Your privacy matters. This policy explains how High Performance Human collects, uses, and protects your personal information.

Last updated: March 2026

High Performance Human ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth service.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian privacy laws. We also comply with the Health Records Act 2001 (Vic) where applicable, and we follow the RACGP's privacy standards for general practice.

1. What information we collect

We collect information you provide directly to us, including:

  • Health information: Medical history, current health status, medications, symptoms, goals, and other clinical information provided in your assessment and during consultations.
  • Personal information: Name, date of birth, contact details, delivery address, Medicare number (if provided), and other information required for clinical and logistical purposes.
  • Payment information: Billing details processed through our secure payment provider. We do not store full credit card details on our servers.
  • Communication data: Emails, messages, and consultation notes between you and our clinical team.
  • Technical data: IP address, browser type, device information, and site usage data collected automatically through our website.

2. How we use your information

We use the information we collect to:

  • Provide you with our telehealth services, including GP consultations and peptide protocol prescriptions
  • Dispense and deliver your prescribed medications via our compounding pharmacy partner
  • Maintain your clinical records in accordance with GP professional obligations
  • Communicate with you about your assessment, consultation, protocol, and delivery
  • Process payments and manage billing
  • Improve our website and service
  • Comply with our legal and regulatory obligations

We do not use your health information for marketing purposes. We do not sell or rent your personal or health information to third parties.

3. Who we share your information with

We may share your information with the following parties, only as necessary to provide our services:

  • Our GP panel: Your assessment and health information is shared with the GP assigned to your care.
  • Our compounding pharmacy partner: Your prescription is sent to an Australian TGA-licensed compounding pharmacy for dispensing and delivery.
  • Payment providers: Secure third-party payment processors for billing.
  • IT and data storage providers: Third-party service providers who host our data, subject to strict confidentiality agreements.
  • Regulatory and legal authorities: Where required by law, such as in response to a valid legal request or mandatory reporting obligations.

4. Health records and clinical documentation

Your clinical records are maintained in accordance with the Privacy Act 1988 (Cth), the RACGP Standards for General Practice, and relevant state and territory health records legislation. Your health information is only accessible to your treating GP and our authorised clinical staff.

Consultation records are retained for the period required by Australian medical record-keeping standards (minimum 7 years from the date of last attendance, or as otherwise required by law).

5. Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. These measures include encrypted data storage, secure server infrastructure, access controls, and regular security reviews.

While we endeavour to protect your information, no data transmission over the internet can be guaranteed as completely secure. If you have concerns about the security of your data, please contact us.

6. Cookies and website tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand site usage. We may use:

  • Essential cookies: Required for the website to function, including your assessment form progress.
  • Analytics cookies: To understand how visitors use our site (e.g., Google Analytics). This data is aggregated and non-identifying.
  • Marketing cookies: We do not use third-party marketing cookies on our website.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

7. Your rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to your personal information (subject to certain exceptions)
  • Request correction of inaccurate or out-of-date information
  • Raise concerns about how we have handled your information
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at the details below. We will respond to your request within a reasonable period.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact us

If you have any questions, concerns, or complaints about this Privacy Policy or how we have handled your information, please contact us:

Email: privacy@highperformancehuman.com.au
Mail: High Performance Human, [Address], Australia

We will respond to all enquiries within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.